Ep 156. Joel Brockner: Process Matters
“If you want your organization to be sustainably successful, you have to care about outcomes but you also have to care about the process through which you arrive at that outcome.”
Joel Brockner
Joel Brockner is the Phillip Hettleman Professor of Business at Columbia University Business School, Academic Director of Columbia CaseWorks, author of The Process Matters: Engaging and Equipping People for Success, and a leading authority on a variety of psychological issues in the workplace, including managing change, leadership, decision-making, and cross-cultural differences in work behavior.
In this episode, Stew and Joel discuss Joel’s book, The Process Matters, and what works and what doesn’t in order to engage employees so all can be successful. Being fair and transparent matters. Sharing accurate information is important. The onboarding process matters as does giving people some voice and control in how they can best contribute to an organization’s mission. Joel addresses the fallacy of not having enough time to devote to developing people in this way, noting that an ounce of prevention is well worth the pound of cure. Repairing damage from unfairness is often far more costly, such as in employee turnover. It’s usually a smarter investment to develop people and retain them than it is to replace. And the experience of fairness at work spills over into other parts of our lives.
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